Frequently Asked Questions

1. What areas do you serve?
   — Neatissa provides cleaning services in Helsinki, Espoo, Vantaa, and Kauniainen.
2. Who will come to clean my place?
   — All cleaning and administrative work are done by me personally, so you always know who is coming. Feedback and communication go directly to me.
3. Do I need to provide cleaning equipment or supplies?
   — Yes. I use your cleaning equipment and supplies for all services.
4. How do I book a cleaning?
   — You can book the service by contacting me through email or phone.
5. What are your prices?
   — You can find the prices on the Prices page.
6. Can I cancel or reschedule a booking?
   — Yes. Rescheduling or cancelling within 24 hours of the scheduled cleaning may incur a fee of 50% of the estimated cleaning cost. Rescheduling or cancelling more than 24 hours in advance is free of charge.
7. What if I am not satisfied with the cleaning?
   — Customer satisfaction is very important to me; therefore, I offer guaranteed customer satisfaction. If you are not fully satisfied, please contact me within 24 hours. I will review the situation and fix the issue without any additional cost. This ensures that every cleaning meets your expectations.
8. Is there insurance coverage for damages?
   — Yes. Neatissa carries liability insurance to cover any accidental damage that may occur during cleaning. This ensures that your property is protected and gives you peace of mind while I am working in your home or business space.
9. What languages do you speak?
   — I currently provide services in English, and I can use an online translator to communicate in Finnish when needed.
10. Are my personal details safe?
    — Yes, your privacy and data are protected in accordance with GDPR regulations.