Privacy Policy – Neatissa

Last updated: 21 January 2026

1. Who we are
   Neatissa is a sole proprietorship providing cleaning services for homes and commercial spaces in Helsinki, Espoo, Vantaa, and Kauniainen.
   
   Data controller:
   Neatissa
   Sole proprietor
   Y-tunnus: 3574746-2
   Email: contact@neatissa.fi
   Phone: 0403600540
   
2. What personal data we collect
   We collect only the personal information needed to provide our services:
   • First name
   • Last name
   • Phone number
   • Email address
   We collect this data when you submit a booking, inquiry, or contact us through Facebook Instant Forms or other channels.
   
3. Why we collect your data
   We use your personal data to:
   • Contact you about your cleaning request
   • Book and manage cleaning services
   • Communicate about schedules, prices, and service details
   • Handle customer service and invoicing
   If you have already used our services, we may occasionally email you about similar cleaning services. You can opt out of these emails at any time.
   
4. Legal basis for processing
   We process your personal data based on:
   • Your consent when you submit your information
   • The need to take steps before entering into a service agreement or to perform a service contract
   • Our legitimate interest to communicate with past customers about similar services
   
5. How long we keep your data
   • Active customers: for the duration of the customer relationship
   • Past inquiries or inactive contacts: deleted within a reasonable time
   • Accounting data: retained as required by Finnish law
   
6. Who we share your data with
   • We do not sell, rent, or share your personal data with third parties.
   • If you contact us through Facebook Instant Forms, Facebook may process your data according to its own privacy policy. Neatissa does not control how Facebook handles this data.
   
7. Data security
   We store personal data securely and take reasonable technical and organizational measures to protect it against unauthorized access, loss, or misuse. Only Neatissa has access to customer data.
   
8. Your rights under GDPR
   You have the right to:
   • Access your personal data
   • Correct inaccurate data
   • Request deletion of your data
   • Restrict or object to processing
   • Withdraw consent at any time
   • File a complaint with the Finnish Data Protection Authority
   To exercise your rights, contact us using the details above.
   
9. Changes to this policy
   We may update this privacy policy if needed. The latest version will always be available on our website.